Terms and Conditions

THESE TERMS


By using the iPlay Rentals website, you accept and agree to be bound by these Terms & Conditions.

If you do not agree to these Terms & Conditions, you should not use the iPlay Rentals website.

Please read these terms carefully before you submit your order to us.

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content. These Terms & Conditions govern your use of the iPlay Rentals website (www.iplayrentals.co.uk and www.iplayrentals.com).

INFORMATION ABOUT US & HOW TO CONTACT US


We are iPlay Rentals Ltd registered in England & Wales, our company registration number is 11128766 and our registered office is:

iPlay Rentals Ltd.

Business Incubation Centre

Upper Bognor Road

Bognor Regis

West Sussex

PO21 1HR

You can contact us by emailing our customer service team at info@iplayrentals.com or by writing to us at the address mentioned above.

If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order. We may also arrange a time to call you by telephone if necessary.

These terms and conditions may occasionally be updated, with or without notice and at our sole discretion. The most recent version of these terms and conditions will always be displayed on our website and will supersede all previous versions. The most recent update time of these terms and conditions will be displayed at the bottom of this page.

When we use the words "writing" or "written" in these terms, this includes emails.

By joining this service, you confirm that you meet the following minimum requirements. iPlay Rentals ltd. reserves the right to cancel, without refund, any account where we suspect that you do not meet the following requirements:

  • You must be at least 18 years of age. Persons under the age of 18 are not permitted to join iPlay Rentals membership service or use the iPlay Rentals website.

  • You must reside in the U.K

  • You must have a valid credit or debit card.

  • You agree to provide us with personal details (including your name, email address, postal address and credit card details) that are true and current, and you agree to update us if at any time your personal details change by using the appropriate functions in the MY ACCOUNT section of the website.

FREE TRIAL


Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

The Free Trial period consists of up to 4 games, delivered one at a time over the trial period (maximum 14 days). New releases are not available on the free trial. Free trials are only available to new subscribers of www.iplayrentals.com 

Previous subscribers or trialists of iplayrentals.com or any other service provided by iPlay Rentals Ltd. do not qualify for a second free trial. Only one free trial may be redeemed per household and a free trial may not be combined with any other offer. You must have internet access and a valid debit/credit card to redeem a free trial offer.

Once your Free Trial comes to an end or you choose to end it and start membership before the end of the 14-day period, your chosen membership will automatically start, the card you have pre-authorised for payment will be charged accordingly. Once your current game(s) has been returned to us, we will automatically despatch the next available game on your playlist.

Free trials are only valid for active accounts. Free trials will cease to be valid as soon as the membership is cancelled and all outstanding games are received.

Upon registering for your free trial, you agree that your debit/credit card will be pre-authorised for the subscription value (one per sign up attempt) to verify your identity, and to protect us from theft and fraud. You understand that this may leave a shadow on your card for up to 10 days and these funds may not be available during this period. Please note: If using a prepaid card, the funds may not be available for up to 30 days.

We will begin billing you for monthly subscription fees for the iPlay Rentals service on the last day of your free trial unless you cancel prior to the end of your free trial. We will continue to bill you by your chosen payment method, monthly, for the iPlay Rentals subscription service until you cancel.

You can cancel your iPlay Rentals membership at any time by contacting the iPlay Rentals team via our 'contact us' page - https://iplayrentals.com/contact or by calling 07851 333 423.

 

 

We will ensure no further games are despatched to you. You must cancel your account before the end of your free trial to avoid charges.

 

All games must be returned before you can complete the cancellation. Once all outstanding games in your possession are returned to iPlay Rentals, we will send you an email to confirm their arrival and confirm your cancellation.

 

 

You will find the option to 'Cancel subscription' under 'My rental package'. Please Note: This will only work if no games are showing in your playlist as 'Currently Enjoying'. An account cannot be cancelled online if games are still in your possession.

 

 

 

To avoid being billed for your next monthly subscription fee, please allow enough time for the games to be returned to us by post.  Remember, we advise it takes 1-5 days for your games to arrive in the post.

 

 

Please obtain proof of postage (this is a free service and looks like a receipt) from your nearest Post office counter. Where proof of postage is obtained, iPlay Rentals will consider the games returned immediately.

 

 


Please note, we will only accept cancellation of a subscription once all outstanding games belonging to iPlay Rentals Ltd have been returned.

www.iplayrentals.com and www.iplayrentals.co.uk are solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

MEMBERSHIP & RENTING


In order to rent video games from us, you certify that you are at least 18 years old, with a valid credit or debit card on which you are authorised to set up a continuous payment authority, and that you agree to keep your personal details including your delivery address and payment details up to date so that we can dispatch games to you and bill you accordingly.

It is always your responsibility to keep your details updated. If you fail to keep your personal details up to date, and as a result we dispatch a game to the wrong address, or an old address, you will be liable to reimburse iPlay Rentals Ltd. the full retail cost of the game where it can’t be recovered.

We only offer our service within the U.K (including Northern Ireland, the Highlands and Islands, Scilly Isles and the Isle of Man). You must reside here to be a member of our service.

You can find details regarding your subscription with iPlay Rentals at any time by signing into the website and visiting the MY ACCOUNT section.

BILLING & SUBSCRIPTION PAYMENTS


The card you have pre-authorised for payment upon sign up will be charged monthly. Depending on your bank, you may see this charge come through a few days before or after your precise due date. You will be responsible for updating your card details when your current card expires or if you change address with your bank.

As a member of iPlay Rentals Ltd., you agree that we are permitted to charge you a monthly subscription fee and any other charges that you may incur in connection with your use of iPlay Rentals. The subscription fee will be billed on the last day of your free trial and on each monthly renewal thereafter unless and until you cancel and regardless of how much you use the service. We will automatically charge your debit/credit card each month on or after the calendar day corresponding to the commencement of your membership (usually your free trial expiry date).

Your iPlay Rentals subscription will automatically renew monthly. For your convenience, we will charge the monthly subscription fee to the debit/credit card that you provide to us upon sign up (or to a different payment method if you subsequently change your account information).

 

Your membership will automatically renew for successive monthly subscriptions, without prior notice to you, unless and until you cancel your membership, or we terminate it.

You may upgrade or downgrade your iPlay Rentals subscription as often as you like, within the MY ACCOUNT section of the iPlay Rentals website. Any reduction in your monthly bill will take effect at the next billing period after any outstanding games have been returned to us. Any increase in your monthly bill resulting from an upgrade will take effect immediately and the increase may be charged immediately (without changing any subsequent billing dates).

If a payment is missed, our system will automatically attempt to take the payment again within 7 days, if we are unable to recover this payment within 7 days, your details will be passed to our late payments team for debt recovery. They will contact you to help you update your card details and work with you to resolve any issues and bring your account up to date.

iPlay Rentals Ltd. will not be held responsible for any banking charges you may receive from your card issuing bank to make transactions with us. Most U.K banks will not issue charges.

All fees are non-refundable. We may update our charges from time to time (such as; update our monthly charge to you) but we will always give you at least two months' written notice before this happens. We will send this information to you by email, to the email address linked to your account. Please ensure your email address is always up to date with us and that emails received from us are not overlooked in a spam folder for example. iPlay Rentals Ltd. will not be held responsible for any missed email notification due to your details being incorrect or you overlook an email in a spam folder.

The price of the product (which includes VAT) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct.

If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

We accept payment with all major debit and credit cards from customers in the UK. When you must pay depends on what product you are buying:

For goods, you must pay for the products before we despatch them. We will not charge your credit or debit card until we despatch the products to you.

For membership services, you must make an advance one month payment of (£10 or £15 or £20) the price of the membership package, before we start providing them. We will confirm the balance of the price of the membership services when we have completed the membership via a welcome email & invoice/receipt.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a month above the base lending rate of Lloyds Banking Plc. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount. You must pay us interest together with any overdue amount.

Your iPlay Rentals membership will be automatically renewed on a monthly basis. For your convenience, we will charge the monthly subscription fee to the debit/credit card that you provide to us during registration (or to a different payment method if you change your account information and have it accepted by iPlay Rentals Ltd.). Your membership will automatically renew for successive monthly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews in order to avoid billing of subscription fees.

If you think an invoice is wrong please contact us promptly to let us know.

CANCELLATION OF MEMBERSHIP


You can cancel your iPlay Rentals membership at any time by contacting the iPlay Rentals team via our 'contact us' page - https://iplayrentals.com/contact or by calling 07851 333 423.

 

 

We will ensure no further games are despatched to you. You must cancel your account before the end of your free trial to avoid charges.

 

All games must be returned before you can complete the cancellation. Once all outstanding games in your possession are returned to iPlay Rentals, we will send you an email to confirm their arrival and confirm your cancellation.

 

 

Please obtain proof of postage when returning games (this is a free service and looks like a receipt) from your nearest Post office counter. Where proof of postage is obtained, iPlay Rentals will consider the games returned immediately.

You will find the option to 'Cancel subscription' under 'My rental package'. Please Note: This will only work if no games are showing in your playlist as 'Currently Enjoying'. An account cannot be cancelled online if games are still in your possession.

Please Note: Until the game(s) are received back, you will continue to be billed as usual. If the games are not received by us, we reserve the right to charge a replacement cost of up to the full recommended retail price for any non-returned games. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

YOUR RIGHTS TO CANCEL AND A COOLING-OFF PERIOD FOR SERVICES


If you buy a service online you usually have a 14-day cooling-off period from the day you place your order. iPlay Rentals membership includes a video game rental service. Unlike the Distance Selling Regulations, you don't waive your right to cancel a contract within this cooling-off period even if you ask for the service to start straight away. If you do choose to cancel an order for our service within this time frame and the service has already started, you could be charged for the service that you have had the benefit of.

For example, if you buy a service like gym membership and start using the gym and then change your mind within the cooling off period, you will still be refunded but could be charged for the amount of gym time you used. If you feel that you have been charged excessively in this instance, you can use the market rate to agree an amount you should pay for the service you have used.

You can find more information on your consumer rights here

DEBT RECOVERY


Should your account fall into arrears, iPlay Rentals Ltd. reserves the right to charge you a £5 administration fee to cover our costs in requesting you bring your account up to date.

In addition, iPlay Rentals Ltd. reserves the right to pass on your details to a third-party collection agency for retrieval of the outstanding debt. There will be a £30 minimum handling charge for all such cases.

Where we are not able to recover the outstanding subscription arrears and/or Video Games, iPlay Rentals Ltd. reserve the right to instigate a claim against you through the Small Claims Court. There will be a minimum Claim charge of £50.

These costs will be added to the amount you owe.

DELIVERY AND RETURN OF GAMES


We currently use the Royal Mail, first-class postage prepaid service, to deliver and return the games you have added to your playlist. Actual delivery times may vary for you depending on:

  • Our stock availability

  • Your delivery address

  • When you make your selection

  • Unforeseen circumstances impacting delivery by Royal Mail

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

You always agree to treat the games and their associated packaging with the utmost care. You agree that you may need to compensate iPlay Rentals Ltd for any game lost or returned in an unacceptable condition (beyond reasonable wear and tear)  and that you allow iPlay Rentals to charge such compensation to your debit/credit card. We will notify you of any such charges.  A game will be your responsibility from the time we deliver it to the address you gave us or you collect it from us.

You agree to report to iPlay Rentals Ltd any possible loss or late delivery of a game to you within 7 days of receipt of the confirmation of game dispatch email you will receive from iPlay Rentals. You agree to complete any paperwork and fulfil any reasonable request to assist iPlay Rentals Ltd. to obtain compensation for any lost game from Royal Mail.

We may need certain information from you so that we can supply the games to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the games late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

When games are reported lost, later than 14 days, our policy is to treat them as lost from when we are notified. You understand that we will not refund any lost subscription or part subscription payments due to your delay in notifying us of a lost game.

You agree to return only ONE title per mailing bag. This ensures that if a mailing bag is lost in the postal system, only one game will be lost.

While it is very rare for items to be lost in the postal system we STRONGLY RECOMMEND that you obtain a Certificate of Posting or proof of postage from your local post office, on all games you return to us. Obtaining proof of postage is always free, this can be done at the counter of your local post office.

Obtaining proof of postage is not mandatory unless cancelling your membership, but it is STRONGLY RECOMMENDED as it enables us to resolve any lost game issues much more quickly and avoid delays to the service. A Certificate of Posting or proof of postage can be obtained free of charge from any Post Office.

Where proof of postage has been obtained for a returned game that is lost in the post, you agree to provide to iPlay Rentals Ltd the relevant original Certificate of Posting or proof of postage, within 7 days of the loss being identified (retain a copy for your own records). On receipt of this, we can then dispatch your next rental.

You understand that iPlay Rentals Ltd reserve the right to debit your debit/credit card for up to the full recommended retail price of any lost game, if you fail to adhere to the above terms. We will notify you of any such charges.

You agree that we reserve the right to cancel your membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable, without refund of any subscription payments.

We may have to suspend the supply of a product to:

  • Deal with technical problems or make minor technical changes

  • Update the product to reflect changes in relevant laws and regulatory requirements

  • Make changes to the product as requested by you or notified by us to you.

We will contact you in advance to tell you we will be suspending supply of the game(s), unless the problem is urgent or an emergency. If we have to suspend supply of the game(s) for longer than 3 months, you may contact us to end the contract with us and we will refund any sums you have paid in advance for the game(s) in respect of the period after you end the contract.

If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see the 'debt recovery' & 'billing and subscriptions' sections of these terms and conditions).

We will email you when a returned game is received by us. You agree to inform us within 7 days of sending the game(s) if you have not received a confirmation email from us stating the game(s) have been received, at which point you agree to provide us with your proof of postage (often called a Certificate of Postage), if you obtained it from your local post office. Where this proof of postage is available and supplied to us, we will assume your game to be received and dispatch further games accordingly. Where multiple games are lost in the post, games are lost regularly, or any behaviour is deemed suspicious by us, we reserve the right to refuse service, require the return of all game(s) currently out for rent by the end of the current subscription billing period, and cancel the users account.

We reserve the right to refuse service to anyone, without notice, for any or no reason whatsoever.

If you do not have a Certificate of Postage or proof of postage, and you cannot prove you returned a lost game to us, you agree to reimburse us the full recommended retail price of the game.

It is your responsibility to return game(s) to us in the freepost return packaging provided, and to ensure that the packaging is sufficiently secure and able to hold the game itself. Where you lose the original freepost return packaging provided, it is your responsibility to contact us (so we can assist you in arranging safe return of the game).

It is your sole responsibility to return the game(s) in a good condition. Where games are returned with an unreasonable amount of damage (beyond reasonable wear and tear and/or the inability to be played in full on a console) you will compensate us the full recommended retail price of the game.

USE OF GAMES


You may not sell, lease, lend, licence, hire out for any reward, use in a manner inconsistent with the rights of the copyright owners or commercially exploit any iPlay Rentals games in any way at any time.

We agree that you may let other people in your household play games provided by us, but you are solely responsible for their usage and remain responsible for the safekeeping of the discs themselves. Where a game is damaged by a member of your household or by any method, the full recommended retail price of the game will be required to be paid by yourself. You agree to ensure that age restrictions are followed, so that, for example, under-18 years will not play 18+ rated adult games. You agree not to make any unauthorised copies of any iPlay Rentals games. If you receive a faulty game, you agree to inform us immediately and return it to us. Once received, we will test it and dispatch a new one to you as soon as possible.

ENTERTAINMENT AND WEBSITE CONTENT


iPlay Rentals Ltd. distributes Video Games and entertainment. The iPlay Rentals website may allow you and other third parties to post comments and/or reviews regarding the entertainment we distribute. Any opinions, statements, offers, or other information that is contained in such expressed content or made available by third parties on the iPlay Rentals website are those of the respective authors and not of iPR (or of iPlay Rentals Ltd.), its shareholders, officers, employees or its directors. Under no circumstances shall iPlay Rentals or its shareholders, officers, employees or its directors be held liable for any loss or damage caused by your reliance on the information obtained through our website. It is your responsibility to evaluate the information or any other content available through our website.

Any linked websites found on iplayrentals.com are not under the control of iPR (or iPlay Rentals Ltd.) We are not responsible for the conduct of companies linked to our website. Those links are provided for convenience and entertainment only and may not remain current or maintained. Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of those sites, or of any information, products or services referred to on those other sites unless otherwise specifically stated.

When the function becomes available, we permit you to post reviews on the iPlay Rentals website in accordance with the procedures established on the iPlay Rentals website and provided that the content is not illegal, threatening, defamatory, obscene, libellous or otherwise objectionable to us. When posting content, you agree not to use a false email address or otherwise mislead us or others regarding the origin of such content. We do regularly review the content posted on the iPlay Rentals website and we reserve the right to remove such content at any time without notice.

COPYRIGHT


All trademarks, images, logos, products and company names referred to on this website are the property of their respective owners. All other content included on the iplay rentals website, including texts, logos, designs, graphics, photographs, data compilations, images, icons, audio/video clips, and digital downloads, and software, is the property of iPR (iPlay Rentals Ltd.) Or its suppliers. These are protected by U.K and international copyright laws. The compilation of all content on this site is the exclusive property of iPlay Rentals ltd. And protected by U.K and international copyright laws. They should not be reproduced or used without prior authorisation and written permission from iPlay Rentals Ltd.

THESE TERMS AND CONDITIONS OF USE WERE LAST UPDATED ON 21st JANUARY 2019