FAQ(s)

What is iPlay Rentals?

iPlay Rentals is a video game rental service based in West Sussex, United Kingdom. iPlay Rentals offers unlimited video game rentals via a monthly subscription service. Sign up to become a member today!  

 

What benefits do members receive?

As a member, you get access to our entire catalogue of games available to rent. You can swap the games in your possession any time you like, simply by posting them back to us in the pre paid return packaging provided. There is a small, monthly recurring membership fee depending on which rental package you chose. Benefits of membership include:

 
  • No due dates or late fees! You can keep your rented games for as long as it takes to complete them (or until you have acquired that platinum trophy).
  • FREE shipping! Receiving and returning the games is simple and FREE.
  • Access to a continuously growing library of games.
  • Unlimited amount of game swaps per month.
  • No restrictions on new releases, you can rent new releases on any of our rental packages.
  • No obligation to continue the service, you can cancel at anytime.

 

How much does an iPlay Rentals membership cost?

Check out our RENTAL PACKAGES page for a comprehensive breakdown of the different membership plans we currently offer.

 

Can I sign up for iPlay Rentals if I live outside of the United Kingdom?

Sadly, no. iPlay Rentals is only available to residents of the United Kingdom (U.K) at this time.

 

Can I make changes to my iPlay Rentals membership?

You can adjust your details to keep them up-to-date, as well as upgrade/downgrade your rental package by signing in and visiting the MY ACCOUNT section. You must be signed in and have an active membership in order to access the MY ACCOUNT section of the website.

 

Which consoles do you support?

PlayStation 4

Xbox One

Nintendo Switch

Please Note: As iPlay Rentals continues to grow, games for older consoles may be added in the future.

 

 

How long does delivery/shipping take?

Depending on your location within the United Kingdom, it can take anywhere from 1-5 days for your order to be delivered to your door. Times may vary based on your shipping location and Royal Mail's Postal service within your local area. You will receive an email notification from iPlay Rentals when your game has been despatched. If you do not receive your game within 7 days of the despatch confirmation email, please inform us by contacting us as soon as possible. Details on how to contact us can be found on the CONTACT US page.

 

How long can I keep my rented game(s)?

You can keep the current game(s) you are renting for as long as you like; it is completely up to you! As long as your iPlay Rentals account is active with up to date billing and shipping information, there are absolutely no due dates or late fees for the games in your possession.

 

How do I send back games?

iPlay rentals makes it easy for you to return games. Each game you rent comes in a protective case and is supplied with prepaid return packaging . Simply put the game in its case and seal it in the return bag provided. Post it in any U.K Royal Mail post box OR take it in to any post office and obtain proof of postage at the counter for free. iPlay Rentals STRONGLY RECOMMENDS using the post office method in order to obtain free proof of postage.

 

I lost my return envelope or game case, what shall I do?

Simply contact the iPlay Rentals team by using the CONTACT US page. We will do our best to replace it as soon as possible.

 

What happens if I misplace my rental?

Once iPlay Rentals despatches games to you, it is your sole and full responsibility to keep them in good working order and return them to us in the condition they arrived in. If you cannot return a game to us, or it has not been received back for any reason, iPlay Rentals reserves the right to charge the replacement cost of the game to your on-file debit or credit card. Please note games will be charged at the current recommended retail price (RRP). Although extremely rare, all instances of unreturned or lost games are dealt with on a case by case basis and investigated to prevent fraud. If you think your rental or return may be lost in transit, please contact us at info@iplayrentals.com for help and assistance.

 

What do I do if a game I rented is not working properly or at all?

All games are inspected and cleaned as they leave iPlay Rentals, so games leaving our headquarters are usually in perfect condition. However, it can happen that a game is damaged during transit and becomes unplayable or problematic. If you receive a damaged or unplayable game, please contact us by using the CONTACT US page or by emailing info@iplayrentals.com for help in rectifying the situation. All instances of damaged or unplayable games are dealt with on a case by case basis.

 

 

Do rentals contain the DLC codes?

DLC codes are not sent out with rentals. DLC codes can only be accessed if you purchase the game from us.

 

How do I cancel my membership?

You can cancel your iPlay Rentals membership at any time by signing in and visiting the MY ACCOUNT section of the website. You will find the option to 'Cancel subscription' under 'My rental package'. iPlay Rentals will then receive a notification email and will stop sending any further games to you.

Once all outstanding games in your possession are returned to iPlay Rentals, we will send you an email to confirm their arrival and confirm your cancellation.

To avoid being billed for your next monthly subscription fee, please allow enough time for the games to be returned to us by post. Remember, we advise it takes 1-5 days for your games to arrive in the post.

As soon as all outstanding games are received by iPlay Rentals you will be sent a cancellation confirmation email.

Your membership will ONLY be cancelled once all outstanding games have been returned back to iPlay Rentals and a confirmation of cancellation email is sent to you.

PLEASE FOLLOW THESE INSTRUCTIONS FOR CANCELLATION:

Once you have cancelled your membership via the site & we have received all outstanding game(s), your membership will be cancelled. In order to avoid any additional charges, and have your monthly subscription cancelled, you must follow these instructions:

 
  • You MUST post the game(s) with enough time to be received by us before your next billing date.

 
  • You MUST obtain proof of posting for each game, so that you are covered if the game(s) are lost in the postal system. You can do this by posting them within a post office branch and asking for a receipt (proof of postage) at the counter. Obtaining proof of postage is free.

  • Once your game(s) have been received by us, we will send you an email to confirm and cancel your membership with immediate effect.

To avoid problems, you must obtain a 'Certificate of Posting' or 'Proof of posting' when you return our games to us. Our policy is to always charge for lost games following notification of cancellation where no proof of postage is provided. If a proof of posting is provided you will not be charged. We do not provide refunds or credits for any partial monthly subscription periods.

Please Note: Until the game(s) are received back, you will continue to be billed as usual. If the games are not received by us, we reserve the right to charge a replacement cost of up to the full recommended retail price for any non-returned games. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.


 

What is the 'Playlist' and how does it work?

Your Playlist acts as a list of games you wish to rent from us. The first available game you add to your playlist will be despatched. Every time you return a game you had previously rented out, we automatically despatch the next available game in your Playlist.

You can add games to your playlist at any time and arrange them in any order of your choosing.

You can also see the current stock availability and wait times within the playlist.

 

Why haven't I received my 1st choice of game?

We always try our very best to send your first choice of game. Unfortunately, sometimes games may be unavailable. You will see game availability and wait times in your Playlist.

PLEASE NOTE: in the unfortunate and rare event that we cannot deliver any of your top 5 games, we will send you an email to ask if you would rather wait for a selected game title or to continue down your Playlist and despatch title number 6 and beyond.

 

How does the stock availability indicator system work?

The availability colour indicator shows the estimated wait time for a game to be despatched once it's in your Playlist.

GREEN (S) indicates a short wait time of 1 to 3 days.

(We have plenty of stock to despatch)

 AMBER (M) indicates a medium wait time 4 to 7 working days.

(Stock is on its way to headquarters to be despatched)

RED (L) Indicates a long wait time of 7+ days, this time may vary depending to our suppliers stock and demand.

(Our suppliers are out of stock)

PLEASE NOTE: The availability system is merely an indicator and may vary slightly.

 

How can I contact iPlay Rentals?

You can contact the iPlay Rentals team in different ways:

By email: info@iplayrentals.com

By  Live Chat

You can also contact us via Facebook, Twitter and Instagram, if social media is more your style.

PLEASE NOTE: If you feel you need to contact us by phone, let us know by live chat or email and we will arrange a call back time that suits you.

 

Where can i report a fault on iPlay Rentals' website?

If you experience any issues with the desktop and/or mobile site's functionality, or stumble upon an error message, please let us know by using our Live Chat feature or by sending an email to info@iplayrentals.com