FAQ(s)

What is iPlay Rentals?

iPlay Rentals is a video game rental service based in West Sussex, United Kingdom. iPlay Rentals offers unlimited video game rentals via a monthly subscription service. Sign up to become a member today!  

 

What benefits do members receive?

As a member, you get access to our entire catalogue of games available to rent. You can swap the games in your possession any time you like, simply by posting them back to us in the pre paid return packaging provided. There is a small, monthly recurring membership fee depending on which rental package you chose. Benefits of membership include:

 
  • You can keep your rented games for as long as it takes to complete them or until you have acquired that platinum trophy, as long as your account is kept up to date.
  • FREE shipping! Receiving and returning the games is simple and FREE.
  • Access to a continuously growing library of games.
  • Unlimited amount of game swaps per month.
  • No obligation to continue the service, you can cancel at anytime (as long as any outstanding games are returned).

Can I rent new releases?

New releases are only available to customers who have been active members of iPlay Rentals for 2 consecutive monthly subscription periods. If you are a new customer, new release titles will become available to you upon payment of your second monthly subscription to iPlay Rentals.

How much does an iPlay Rentals membership cost?

Check out our RENTAL PACKAGES page for a comprehensive breakdown of the different membership plans we currently offer.

 

Can I sign up for iPlay Rentals if I live outside of the United Kingdom?

Sadly, no. iPlay Rentals is only available to residents of the United Kingdom (U.K) at this time.

 

Can I make changes to my iPlay Rentals membership?

You can adjust your details to keep them up-to-date, as well as upgrade/downgrade your rental package by signing in and visiting the MY ACCOUNT section. You must be signed in and have an active membership in order to access the MY ACCOUNT section of the website.

 

Which consoles do you support?

PlayStation 4

Xbox One

Nintendo Switch

Please Note: As iPlay Rentals continues to grow, games for older consoles may be added in the future.

 

 

How long does delivery/shipping take?

Depending on your location within the United Kingdom, it can take anywhere from 1-7 days for your order to be delivered to your door. Times may vary based on your shipping location and Royal Mail's Postal service within your local area. You will receive an email notification from iPlay Rentals when your game has been dispatched. If you do not receive your game within 7 days of the dispatch confirmation email, please inform us by contacting us as soon as possible. Details on how to contact us can be found on the CONTACT US page.

 

How long can I keep my rented game(s)?

You can keep the current game(s) you are renting for as long as you like; it is completely up to you! As long as your iPlay Rentals account is active with up to date billing and shipping information, there are absolutely no due dates or late fees for the games in your possession.

 

How do I send back games?

iPlay rentals makes it easy for you to return games. Each game you rent comes in a protective case and is supplied with prepaid return packaging . Simply put the game in its case and seal it in the return bag provided. Post it at any U.K Post Office and obtain proof of postage at the counter for free. It is your responsibility to ensure all games are returned safely. If a game is not returned to us and proof of postage has not been obtained, you will be liable to pay a fixed fee of £50 for the lost game.

 

I lost my return envelope or game case, what shall I do?

Simply contact the iPlay Rentals team by using the CONTACT US page. We will do our best to replace it as soon as possible.

 

What happens if I misplace my rental?

Once iPlay Rentals despatches games to you, it is your sole and full responsibility to keep them in good working order and return them to us in the condition they arrived in. If you cannot return a game to us, or it has not been received back for any reason, iPlay Rentals reserves the right to charge a fixed fee of £50 for the game to your on-file debit or credit card. Although extremely rare, all instances of unreturned or lost games are dealt with on a case by case basis and investigated to prevent fraud. If you think your rental or return may be lost in transit, please contact us at info@iplayrentals.com for help and assistance.

 

What do I do if a game I rented is not working properly or at all?

All games are inspected and cleaned as they leave iPlay Rentals, so games leaving our headquarters are usually in perfect condition. However, it can happen that a game is damaged during transit and becomes unplayable or problematic. If you receive a damaged or unplayable game, please contact us by using the CONTACT US page or by emailing info@iplayrentals.com for help in rectifying the situation. All instances of damaged or unplayable games are dealt with on a case by case basis.

How do I cancel my membership?

You can request to cancel your iPlay Rentals membership at any time by signing into the website.

Once signed in, scroll down to the “Billing” section and select the “Cancel/Change Package” tab.

From here you will see a large red “Cancel Package” button. Once you have selected this button and confirmed the cancellation request iPlay Rentals will cease to dispatch any further games to you.

All games must be returned before you can complete the cancellation. Once all outstanding games in your possession are returned to iPlay Rentals, we will send you an email to confirm their arrival and confirm your cancellation

To avoid being billed for your next monthly subscription fee, please allow enough time for the games to be returned to us by post. Remember, we advise it takes 1-7 days for your games to arrive in the post.

As soon as all outstanding games are received by iPlay Rentals you will be sent a cancellation confirmation email.

Your membership will ONLY be cancelled once all outstanding games have been returned/any overdue balance is cleared. iPlay Rentals will send a cancellation confirmation email to you.

What is the 'Playlist' and how does it work?

Your Playlist acts as a list of games you wish to rent from us. The first available game you add to your playlist will be dispatched. Every time you return a game you had previously rented out, we automatically dispatch the next available game in your Playlist.

You can add games to your playlist at any time and arrange them in any order of your choosing.

You can also see the current stock availability and wait times within the playlist.

 

Why haven't I received my 1st choice of game?

We always try our very best to send your first choice of game. Unfortunately, sometimes games may be unavailable. You will see game availability and wait times in your Playlist.

PLEASE NOTE: in the unfortunate and rare event that we cannot deliver any of your top 5 games, we will send you an email to ask if you would rather wait for a selected game title or to continue down your playlist and despatch title number 6 and beyond.

 

How does the stock availability indicator system work?

The availability colour indicator shows the estimated wait time for a game to be dispatched once it's in your Playlist.

GREEN (S) indicates a short wait time of 1 to 3 days before dispatch

(We have plenty of stock to despatch)

 AMBER (M) indicates a medium wait time 4 to 7 working days before dispatch.

(Stock has been ordered and is in transit to iPlay Rentals to be dispatched)

RED (L) Indicates a long wait time of 7+ days, this time may vary depending to our suppliers stock and demand.

(Our suppliers are out of stock or the title has not yet been released)

PLEASE NOTE: The availability system is merely an indicator and may vary slightly. Stock availability changes on a daily basis and is regularly kept up to date.

 

How can I contact iPlay Rentals?

You can contact the iPlay Rentals team in different ways, find the method that best suits you on our CONTACT US page.

 

Where can i report a fault on iPlay Rentals' website?

If you experience any issues with the desktop and/or mobile site's functionality, or stumble upon an error message, please let us know by CONTACTING US.

 

 

 

These FAQ's were last updated on 1st March 2020.